Data Ownership and Usage

You retain ownership of all personal data you provide through the Services. By using the Services, you grant Flite a limited, non-exclusive, worldwide, royalty-free, and transferable license to use your data strictly for the following purposes:

• Operating, maintaining, and improving the Services.
• Providing customer support.
• Developing new features or tools.
• Conducting analytics and performance tracking.
• Marketing directly related services and features.

Data Retention

Flite retains personal data only for as long as necessary to provide the Services or comply with legal obligations. Specific retention periods include:

• Account data: Retained until account deletion and anonymized or deleted within 30 days after a verified deletion request.
• Transactional data: Retained for at least 5 years as required for regulatory and tax purposes.
• Aggregated or anonymized data may be retained indefinitely for analytics and research purposes.

User Rights

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain data processing activities.
• Receive your data in a portable format, where applicable.
• Withdraw consent for data processing (e.g., marketing communications).
• File a complaint with relevant regulatory authorities (e.g., GDPR supervisory authorities or Canadian Privacy Commissioner).

Requests can be submitted to success@flite.city, and we will respond within 30 days as required by applicable laws.

Compliance with Privacy Laws

Flite complies with applicable privacy laws and frameworks, including but not limited to:

• The General Data Protection Regulation (GDPR) for European Union users.
• The California Consumer Privacy Act (CCPA) for California residents.
• The Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users.

Third-Party Services

Flite uses third-party service providers (e.g., Stripe for payment processing). While we carefully select our partners to ensure compliance with privacy laws, we are not responsible for the data practices of these third parties. Your use of third-party services is governed by their respective terms and privacy policies.

Data Security

Flite employs industry-standard security measures to protect personal data, including encryption, secure access protocols, and regular system audits. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are not intended for use by individuals under the age of 18. Flite does not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without verifiable parental consent, we will delete it promptly.

Data Transfers

For international users, data may be stored or processed in the United States, Canada, or other jurisdictions. Flite ensures appropriate safeguards for cross-border data transfers, including the use of Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.

Eligibility

• You must be at least 18 years old to use the Services. By registering, you represent and warrant that you meet this requirement.
• If you are using the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Account Information

• When creating an account, you must provide accurate, complete, and current information. You are responsible for updating your account details to ensure they remain accurate.
• You are responsible for maintaining the confidentiality of your account credentials (e.g., username and password) and for all activities conducted through your account.
• You agree to notify Flite immediately at success@flite.city if you suspect any unauthorized access or use of your account. Flite is not liable for any loss or damage resulting from your failure to secure your account.

Prohibited Activities

You agree not to:

• Register or use multiple accounts without Flite’s prior written consent.
• Impersonate another person or entity or falsely claim an affiliation with any person or entity.
• Use automated systems (e.g., bots) to create accounts or interact with the Services without express permission.
• Share your account credentials with others or allow others to access your account.

Account Termination

Flite reserves the right to suspend or terminate your account at its sole discretion if:

• You violate these Terms or applicable laws.
• Your account is inactive for an extended period (e.g., 12 months or more).
• Your activities are determined to pose a security risk to the Services or other users.

Upon termination, your access to the Services will be revoked, and Flite may delete any associated data, subject to its data retention policies.

Parental Consent for Minors

If a minor under 18 years old uses the Services (where allowed by applicable laws), parental or guardian consent must be provided via email to success@flite.city. Without verifiable consent, any associated account will be deleted.

Permitted Use

• You may use the Services solely for lawful purposes and in accordance with these Terms.
• The Services are provided for your personal or business use in managing and attending events. Any other use requires prior written consent from Flite.

Prohibited Use

You agree not to:

1. Use the Services in a way that violates any applicable law, regulation, or third-party rights.
2. Transmit any content that is harmful, offensive, defamatory, obscene, or otherwise objectionable.
3. Decompile, reverse engineer, or otherwise attempt to derive the source code of the Services.
4. Interfere with or disrupt the integrity, security, or performance of the Services.
5. Introduce viruses, malware, or other harmful software.
6. Misrepresent your identity or affiliation with any person or entity.
7. Use the Services to engage in unsolicited advertising, spam, or other unauthorized communications.
8. Exploit the Services for any unauthorized commercial purpose, including reselling access to the Services.
9. Use the Services to solicit, contact, or otherwise target the Platform’s clients for personal or commercial gain, including sourcing client information for cold outreach, unsolicited advertising, or social media contact.

Third-Party Services

The Services may include integrations with third-party platforms, such as payment processors or social media tools. Your use of these third-party services is subject to their terms and conditions, and Flite is not responsible for their performance, accuracy, or compliance.

Suspension of Access

Flite reserves the right to suspend or terminate access to the Services if:

• You violate these Terms.
• Your actions threaten the security or integrity of the Services.
• Flite is required to do so by law or regulatory authority.

Geographic Restrictions

• The Services are primarily intended for users in the United States and Canada. Accessing the Services from jurisdictions where they are illegal or unavailable is prohibited.

Accessibility

• Flite strives to make the Services accessible to all users. If you encounter difficulties accessing the platform, please contact us at success@flite.city for assistance.

Transparent Pricing

Flite uses an all-inclusive, transparent pricing model for ticket sales. All mandatory fees (including service and processing fees) are now included in the upfront ticket price displayed to attendees, in compliance with applicable state and federal laws.

• The Display Price is the total amount attendees see and pay.
• Event organizers can set and adjust their Gross Price, from which Flite calculates applicable fees and determines the final payout.
• This approach reduces pricing surprises, improves conversion rates, and aligns with evolving legal requirements for transparent pricing.

Organizers are responsible for ensuring the Display Price shown on Flite matches any external marketing or promotional materials to avoid attendee confusion.

Ownership of User Content

• You retain ownership of all User Content you create and upload through the Services. By providing User Content, you grant Flite a non-exclusive, worldwide, royalty-free, perpetual, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and publicly display your content solely for the purpose of operating and improving the Services.

Prohibited Content

You agree not to upload or share User Content that:

1. Violates any law, regulation, or third-party rights.
2. Contains offensive, defamatory, obscene, or otherwise inappropriate material.
3. Includes viruses, malware, or other harmful components.
4. Infringes upon the intellectual property or privacy rights of others.

Flite reserves the right to remove any User Content that violates these Terms or is deemed inappropriate at its sole discretion.

License to Flite

By uploading User Content, you represent and warrant that:

• You own the content or have obtained all necessary rights, permissions, and licenses to upload it.
• Your User Content does not infringe upon the rights of any third party.

Intellectual Property of Flite

• All intellectual property rights in the Services, including but not limited to software, design, trademarks, logos, and content (excluding User Content), are owned by Flite or its licensors. You are granted a limited, revocable, non-transferable license to access and use the Services solely for their intended purpose.
• You may not copy, modify, distribute, reverse engineer, or otherwise exploit any part of the Services without Flite’s prior written consent.

Feedback and Suggestions

• Any suggestions, ideas, or feedback you provide to Flite about the Services are considered non-confidential and may be used by Flite without restriction or compensation to you.

Content Removal

Flite is not obligated to pre-screen or monitor User Content but reserves the right to review and remove any content that violates these Terms or is otherwise objectionable.

Third-Party Intellectual Property

You agree to respect the intellectual property rights of others when using the Services. If you believe your intellectual property has been infringed, please contact us at success@flite.city with a detailed notice of the alleged infringement.

Fees and Charges

Flite charges service and processing fees for transactions conducted through the platform. These fees are now included in the upfront Display Price shown to attendees and are deducted from the organizer’s Gross Price at the time of payout.

• All fees are transparently disclosed and incorporated into the total ticket price to comply with pricing transparency regulations.
• Organizers can view both the Gross Price (what they set) and Display Price (what attendees see) in their ticket editor.
• Fees are non-refundable unless otherwise stated in these Terms or required by law

Payment Processing

• Payments made through the Services are processed by third-party providers, such as Stripe. By using the Services, you agree to the terms and conditions of these third-party providers.
• Flite is not responsible for any errors, delays, or disputes related to third-party payment processing services.

Taxes

• You are responsible for determining and paying any taxes associated with your use of the Services, including ticket sales or other revenue generated through the platform.
• Flite may collect and remit taxes on your behalf where required by law. If applicable, these taxes will be reflected in your account and deducted from payouts.

Refunds

Chargebacks and Disputes

• If a payment dispute or chargeback occurs, Flite reserves the right to deduct the disputed amount and any associated fees from your account. You are responsible for resolving disputes directly with attendees or third-party payment providers.

Chargebacks, Disputes & Payment Liability

1. Organizer Liability for Chargebacks

The Organizer is fully and solely responsible for all chargebacks, disputes, reversals, refunds, or failed transactions initiated by Attendees, financial institutions, or payment processors. Flite may, at its sole discretion, deduct any such amounts—including associated fees, penalties, and investigation costs—from the Organizer’s current or future payouts.

2. Set-Off and Cross-Event Offset Rights

Flite may offset, deduct, or withhold any amounts owed by the Organizer from any payouts across any current or future events operated under the Organizer’s account. This right applies even if:

• the debt relates to a past event,
• the Organizer has stopped hosting events, or
• the Organizer’s account balance is negative.

Any remaining unpaid balance after set-off remains immediately due and collectible by Flite.

3. Cooperation and Documentation Requirement

Upon any dispute or chargeback, the Organizer agrees to promptly provide all requested documentation, including but not limited to: proof of event occurrence, attendee lists, ticket scan logs, communications, receipts, and refund policy adherence. Failure to cooperate constitutes a material breach of these Terms and may result in withheld payouts, account suspension, or collections activity.

4. Mandatory Pre-Chargeback Resolution Requirement

The Organizer agrees that Attendees must first seek resolution directly with the Organizer before initiating a chargeback. Events that have occurred, or tickets that have been redeemed or scanned, are considered services delivered, and Organizers acknowledge that chargebacks filed after service delivery are improper.

5. Collections and Legal Recovery

If an Organizer fails to repay a negative balance, chargeback amount, or any other owed funds within seven (7) days of written notice, Flite may refer the outstanding debt to a third-party collection agency or legal counsel. The Organizer is responsible for all reasonable costs of recovery, including collection fees, attorney’s fees, court costs, and interest permitted by law.

Payouts

• Event organizers will receive payouts according to the schedule provided in their account dashboard. Payouts are subject to the deduction of applicable fees and taxes.

• Flite reserves the right to withhold payouts if:

  • There are unresolved chargebacks or disputes.
  • Fraudulent activity is suspected.
  • Required documentation for tax or regulatory compliance is not provided.

Payout Adjustments & Recovery of Negative Balances

Flite may adjust, delay, or withhold payouts at any time if there are unresolved disputes, chargebacks, fraud indicators, or negative balances. Organizers acknowledge and agree that Flite may recover any amounts owed through future payouts, set-off, clawback, or collections, even after the Organizer stops using the platform.

Currency

• All transactions are processed in the currency specified on the platform. Conversion fees may apply for transactions involving different currencies, and these fees are your responsibility.

Late Payments

If you fail to pay any fees due to Flite, we reserve the right to:

• Suspend or terminate your account.
• Charge interest on the overdue amount at the maximum rate permitted by law.

Agreement to Arbitrate

• You and Flite agree to resolve any disputes, claims, or controversies arising out of or relating to these Terms, the Services, or your use of the platform through final and binding arbitration. This agreement applies to all claims, including those arising from contracts, torts, fraud, or other legal theories.

Arbitration Process

• Arbitration will be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association (AAA) for users in the United States or the Arbitration Act, 1991 (Ontario) for users in Canada.
• The arbitration will be held in a mutually agreed-upon location or conducted remotely if necessary. For claims of $10,000 USD or less, you may choose to proceed based on written submissions, through a telephonic hearing, or in person.

Class Action Waiver

• All disputes must be resolved on an individual basis. You agree not to participate in any class, collective, or representative action against Flite. The arbitrator may not consolidate claims from more than one individual or preside over any form of class action.

Exceptions

This arbitration agreement does not apply to disputes relating to:

• Claims for injunctive or equitable relief.
• Intellectual property rights.

You retain the right to bring claims in small claims court if they qualify under applicable law.

Opt-Out Option

• You may opt out of this arbitration agreement by providing written notice to success@flite.city within 30 days of accepting these Terms. If you opt out, disputes will be resolved in accordance with the governing law and jurisdiction clause below.

Governing Law and Jurisdiction

• For U.S. users, these Terms are governed by the laws of the State of New York. For Canadian users, these Terms are governed by the laws of Ontario. Any disputes not subject to arbitration will be resolved in the courts located in New York, NY, for U.S. users, or in Ontario, Canada, for Canadian users.

Costs of Arbitration

• Each party will bear its own arbitration costs unless the arbitrator determines that the costs would be prohibitive, in which case Flite will cover the arbitration fees.

Severability

• If any part of this arbitration agreement is deemed unenforceable, the remainder will still apply, except for the class action waiver, which is essential to this agreement. If the class action waiver is unenforceable, this entire arbitration agreement will be void.

1. Data Protection Compliance

In compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), we are committed to protecting the personal data of our users in India. By accessing or using our services, you agree to the processing of your personal data as outlined in our Privacy Policy. This includes the collection, use, and transfer of data in accordance with the DPDP Act, as well as your rights under this legislation.

2. Consent to Data Processing

• Explicit Consent: By using our platform, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy. You have the right to withdraw your consent at any time, and we will cease processing your data as required by law.
• Data Withdrawal: You may withdraw your consent for data collection or processing at any time by following the process outlined in our Privacy Policy.

3. Grievance Redressal

As per the requirements of the DPDP Act, we have appointed a Grievance Officer to address any concerns or complaints regarding data privacy and security. If you have any issues related to your data, you may contact the Grievance Officer at:

• Name: Suvir Wadhwa
• Email: success@flite.city

We will address your concerns and resolve any grievances within 30 days, as required by the DPDP Act.

4. Jurisdiction and Dispute Resolution

• Governing Law: These Terms and Conditions, including all disputes arising out of or relating to the use of the services, will be governed by and construed in accordance with the laws of India.
• Dispute Resolution: Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bangalore, India, and the language of arbitration shall be English.
• Class Action Waiver: By using our platform, you agree not to participate in any class action, group litigation, or collective claims in connection with these Terms and Conditions.

5. Children's Privacy

In accordance with the DPDP Act, we do not knowingly collect personal data from children under the age of 18. If you believe that a child under the age of 18 has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

6. Cross-Border Data Transfers

If you are a user in India, please note that your personal data may be transferred to countries outside of India for processing, storage, and operational purposes. We ensure that such transfers comply with the DPDP Act and that appropriate safeguards are implemented to protect your data.

7. Amendments to the Terms and Conditions

• Modification of Terms: We may update or modify these Terms and Conditions from time to time. If significant changes are made, we will notify you through the platform or by email. For users in India, such updates will be made in accordance with the DPDP Act.
• User Notification: We will inform Indian users of any significant changes to these Terms and Conditions, and any updated terms will be effective immediately upon posting.

User Indemnity

You agree to defend, indemnify, and hold harmless Flite, its affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

• Your use or misuse of the Services.
• Your breach of these Terms.
• Your violation of any applicable laws, regulations, or third-party rights.
• Any content or materials you submit, post, or transmit through the Services, including without limitation claims of infringement, defamation, or data protection violations.

The Organizer’s indemnification obligations expressly include any chargebacks, disputes, reversals, or related losses incurred by Flite.

Organizer Responsibilities

If you are an event organizer, you agree to indemnify and hold Flite harmless from any claims or disputes arising from:

• Non-compliance with applicable laws or venue requirements.
• Refunds, cancellations, or disputes with event attendees.
• Intellectual property infringement claims related to your event materials or promotions.

Flite’s Rights

Flite reserves the right to assume the exclusive defense and control of any matter subject to indemnification under this section. In such cases, you agree to cooperate fully with our defense of these claims.

Survival

The obligations under this indemnification clause will survive the termination of these Terms and your use of the Services.

Effect of Termination

Upon termination:

• Your right to access and use the Services will immediately cease.
• Flite may delete or deactivate your account and any associated data, subject to its data retention policies and applicable legal obligations.
• Any licenses or rights granted to you under these Terms will automatically terminate.

User-Initiated Termination

You may terminate your account at any time by contacting success@flite.city

Termination of your account does not relieve you of any payment obligations or other liabilities incurred prior to termination.

Refund Policy

Unless otherwise stated in these Terms, any fees paid to Flite are non-refundable, even if your account is terminated before the end of a billing period.

Preservation of Rights

Termination of your account does not waive any rights or remedies available to Flite under these Terms or applicable law, including the right to pursue damages or other legal actions for your violations of these Terms.

Entire Agreement

These Terms, along with our Privacy Policy and any additional terms applicable to specific features or services, constitute the entire agreement between you and Flite regarding your use of the Services. They supersede any prior agreements or understandings, whether written or oral, related to the Services.

No Waiver

Failure by Flite to enforce any provision of these Terms shall not be considered a waiver of that provision or any other provision. Any waiver or failure to enforce any provision in one instance does not constitute a waiver of any other provision or the same provision in other instances.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the extent necessary to make it enforceable while preserving its original intent.

Force Majeure

Flite is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, labor disputes, or governmental actions.

Assignment

You may not assign or transfer your rights or obligations under these Terms without Flite’s prior written consent. Flite may assign or transfer its rights and obligations under these Terms without restriction.

Governing Law

• For U.S. users, these Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions.
• For Canadian users, these Terms are governed by the laws of Ontario. Any disputes not subject to arbitration will be resolved in the courts located in New York, NY, for U.S. users, or in Ontario, Canada, for Canadian users.

Notices

Notices related to these Terms will be sent to the email address associated with your account or posted on the Services. You may send notices to Flite at success@flite.city

Or to:

Flite City Corporation

1521 Concord Pike, Suite 201

Wilmington, DE 19803

Contact Us

For questions or concerns about these Terms, please contact us at success@flite.city