Refund Policy

At Flite, we are committed to providing a seamless experience for both event organizers and attendees. This Refund Policy outlines the process for requesting refunds, the conditions for eligibility, and the processing timeline. Please note that refunds are the responsibility of the event organizer, not Flite.

How to Initiate a Refund

Last Updated: August 28th, 2025

Customers can initiate a refund request by following these steps:

Log in to your Flite account.
Navigate to the My Bookings section.
Select the relevant booking.
Tap on the Request Refund button.

Once submitted, the organizer will review and process the refund request directly. Organizers may have their own specific refund policies, which can be found in the event description.

Refund Eligibility Criteria

Refunds are eligible under the following conditions:

Refunds will only be processed up to 3 days before the event start date. After this period, no refunds will be issued.
Used or transferred tickets are not eligible for refunds under any circumstances.
Refunds are permitted only in the event of a canceled event by the organizer.
Refunds will be processed to the original payment method used for the purchase.

Refund Processing Timeline

Once the refund request is approved by the organizer, it may take up to 10 business days for the funds to be credited back to the original payment method.

Organizer's Responsibility

Please note that Flite is not responsible for processing refunds. Refunds are the sole responsibility of the event organizer. Flite merely facilitates the communication between attendees and organizers regarding refund requests.

Additional Information

If you have any questions or need assistance, our customer support team is available at success@flite.city.